Shipping is charged to the customer, according to the following methods:

  • ITALY: free for orders over € 150.00 *
  • EUROPE: free for orders over € 200.00 *
  • UK: free for orders over € 300.00 *
  • USA: free for orders over € 450.00 *
  • RUSSIA: free for orders over € 600.00 *
  • REST OF THE WORLD: free for orders over € 600.00 *

* excluding the sales period

Order fulfillment
Orders are processed from Monday to Friday from 9:00 to 17:00. They are processed within 48 hours of receipt of the order, and shipped after the check carried out by the company that supervises the payments. Orders placed during the sales or promotion period may be slowed down. Please note that all customs duties are the responsibility of the customer.


Delivery of the Order
Upon delivery of the package, customers are requested to carefully inspect it before confirming the delivery of the order with their signature. The goods become the property of the customer with the affixing of the signature. Here are some cases that may occur. The package, at the time of delivery, is obviously tampered with: customers are recommended to sign the delivery with reserve or to refuse it. The Customer refuses the delivery of the shipment or requests the return to the sender: any return costs charged to puntovela.it will be deducted from any refund due to the Customer. It is not possible to deliver the shipment to the address provided by the Customer in the commercial contract: the package could be returned to the sender. All shipping costs will be charged to the Customer and will be deducted from any refund due to the Customer.